Terms of Use
Last updated on 19 Dec 2025
We know legal documents can be... a lot. So, we made this easy: we explain things in plain English (with a bit of humor), and -upon booking- we send you a copy of these terms along with the official legal language. Both say the same thing—one's just more fun to read.
1. Payment Terms
We fix it, you pay for it—right then and there. No invoices mailed weeks later, no chasing you down. We take tap-to-pay (Apple Pay, Google Pay, Samsung Pay), Venmo, Cash App, and PayPal. Easy, fast, and no fumbling for exact change.
2. Billing Increments
In-home visits start with a 1-hour minimum. After that, we bill in half-hour chunks. So, if we're there for 1 hour and 20 minutes, you're paying for 1.5 hours. Fair and simple.
3. Cancellations & No-Shows
Life happens—we get it. Just give us 24 hours' notice if you need to cancel. If you forget we're coming and we show up to an empty house? That's an awkward drive home, and we'll need to charge for it. We're not trying to be difficult; we just can't absorb the cost of wasted trips.
4. On-Site Requirements
Someone 18 or older needs to be home. We're here to fix your computer, not let ourselves in like some tech-support ninja. Plus, we might need passwords, preferences, or just someone to say "yes, delete that weird toolbar."
5. Hardware Installation
Bring your own hardware—we're tech support, not a retail store. We'll happily install that RAM or SSD you bought, but if you hand us a sketchy part from who-knows-where and it doesn't work, that's on you. No warranties on stuff we didn't sell you.
6. Equipment Weight Limit
If we wanted to lift weights, we'd go to the gym. For equipment over 40 lbs., we'd appreciate if you could unbox it and get it in position before we arrive. That giant office printer? Once it's on the desk, we'll take it from there and make it work like a charm.
7. Software Licensing
We install software—you provide the license. If it "fell off a truck" or came from a sketchy website, we're not touching it. We like helping people, but not from a courtroom.
8. Confidentiality
Your data is your business. We won't snoop, share, or gossip about what's on your computer. We've seen things. We forget them immediately.
9. Data Backup & Data Loss
Here's the deal: computers can be unpredictable, and stuff happens. We strongly recommend backing up your data before we work on anything. Don't have a backup strategy? No worries—we'd love to help you figure one out! We can advise on what you need and, if you'd like, set it up for you. If you pay for a backup consultation, we'll even do the remote setup for free once your equipment (like an external drive) arrives. But if you skip the backup and something goes wrong? That one's on you.
10. Limitation of Liability
We're really good at what we do, but we're not miracle workers. If something goes sideways despite our best efforts, our liability is limited to what you paid us for that service. We can't be responsible for lost profits, missed deadlines, or unexpected mishaps beyond our control.
11. Acceptance
By booking with us, you're agreeing to all of this. Thanks for reading—most people don't! We appreciate you, and we're looking forward to helping you out.